Privacy Policy - Anthracite Technology

Privacy Policy

Anthracite Technology

Address:
7901 4TH ST N
STE 300
ST. PETERSBURG, FL. US 3702

Phone: +18143512423
Email for customer support: user-support@anthracite.tech

1. Processing of Your Personal Data

Anthracite Technology processes personal data to a limited scope to provide Services, process payments for the Services, and enable the functioning of our Websites and mobile applications. We may process the following categories of personal data:

Information for creating your Account

Email address: We ask for your email address as part of your registration. It is necessary for the creation of your Anthracite Technology Account, retrieving a lost password, and using the Services.

Subscription information

Subscription data: When you subscribe to our Services, we process certain subscription information (e.g., your email address, the subscription plan you have chosen, subscription term, subscription ID, subscription frequency, amount, currency, status, auto-renewal status, information about enabled/disabled features such as multi-factor authentication (MFA), etc.).

Payment-related information (if using paid Services)

Payment data: This information is necessary to collect payments for the Services. Our payment processing partners process basic billing information for payment processing and refund requests (e.g., date of purchase, payer’s IP address, postal (ZIP) code, credit card owner's full name and credit card information). We also process some of such billing information ourselves (e.g., date of purchase, credit card owner's full name, part of your credit card number, its expiration date) in cases of recurring payments or when you provide your payment details directly to us.
Country details: When making a purchase, we process information on the user’s country the purchase takes place from. This information is necessary for VAT calculation purposes.
Information for payment fraud prevention: To prevent fraudulent payments for the Services, your personal data (such as payer's email address and device information) can be verified by our and/or our payment processing partners' fraud management tools. A payment transaction that is considered high risk may be rejected by us.
Information concerning zero authorization for billing: The purpose of the zero authorization is to confirm that your payment method is still valid, which, respectively, leads to a seamless continuation of your Subscription. No personally identifiable information is collected in this case, apart from the fact that your provided payment method is still valid (or not) and the date of such authorization.
Information related to A/B price testing: The results and/or insights obtained from A/B price testing may be used by Anthracite Technology to optimize its pricing strategies, improve Service offerings, and/or enhance your experience. This may include the collection of data related to your behavior, preferences, or responses to pricing strategies.

Communication data

Email address: We use your email address to: i) send you important updates and announcements related to your use of the Services and Websites; ii) respond to your requests or inquiries; iii) send you offers, surveys, and other marketing content (you can opt-out of those at any time).
Customer support inquiries: We keep the information that you provide to our customer support team that was necessary to resolve the query. Depending on what information is necessary, it can consist of, but not limited to: payment information for customer verification processes, your country name, information of your OS, local application logs, etc.
Communication optimization data: We use various tools to help us optimize our emailing campaigns. These tools may track actions you perform with an email, such as open it or unsubscribe from further communication. We may also be able to see the user device’s operating system (e.g., Windows, Mac, iOS, Android) and country in order to optimize push and email notifications and automatically set the language.
Chatbot: If you contact us via our chatbot on our Websites, in addition to processing your contact information, we will be able to collect your device information and IP address.
Live chat widget: If you contact us via live chat widget, in addition to processing your contact information, we will also process your device information (such as type of the operating system and browser) and IP address. This information is necessary for our support to determine the user's country, prevent abuse, see if the user is connected to our servers, and help our support to process queries faster.

Information collected on our applications and Websites

Service usage: We collect information about specific Anthracite Technology Services and features you use.
Access logs: As most websites on the internet, our Websites collect access logs (such as IP address, browser type, operating system) to operate our Services and ensure their secure, reliable, and robust performance. This information is also essential for fighting against DDoS attacks, scanning, and similar hacking attempts.
Cookies: Cookies, pixels, and other similar technologies are usually small text or image files that are placed on your device when you visit our Websites. Some cookies are essential for our Websites to operate smoothly; others are used to improve Websites’ functionality, analyze aggregated usage statistics to improve Websites’ performance, and for advertising. We also use affiliate cookies to identify the customers referred to our Websites by our partners so that we can grant the referrers their commission. You can check what cookies we use at our Cookie policy.

Referrals data

Information for participating in referral programs: Participation in referral programs maintained by Anthracite Technology requires referrers to submit personal data (e.g., full name, e-mail address, phone number, relationship with the referred party) about themselves and a referred party so that Anthracite Technology could i) reach out to the referred party; ii) contact referrers with regards to their participation in referral programs and/or provision of rewards. It is the referrer's responsibility to abide by applicable privacy laws when disclosing third parties’ personal data to Anthracite Technology, including informing third parties that they are providing referred parties’ personal data to Anthracite Technology and how it will be used and processed. Referred parties may unsubscribe from any future communication at any time. If you believe that one of your contacts has provided us with your personal data and you would like it to be removed from our database, please contact us.

Promotional games data

Information for participating in our promotional games (e.g., sweepstakes, giveaways, contests): When you decide to participate in any promotional game that requires additional personal information, you will be explicitly requested to provide it. The personal data we ask you to provide typically includes your full name, e-mail address, phone number, information about the purchased subscription plan. However, you have the right to refuse to provide such information and cease your participation in the promotional game at any time. In certain cases, we also may share the mentioned data with third parties that help us to organize/coordinate such promotional games. Please carefully review the terms and conditions of each promotional game in which you participate as they may contain specific additional information about the processing of your personal data. If the terms and conditions of such promotional games concerning the treatment of your personal data conflict with this Privacy Policy, the terms and conditions of such promotional games shall prevail.

Social networks data

Account data: For the purpose of managing and administering our profiles on social networks (e.g., “Facebook”, “Instagram”, “Twitter”, “LinkedIn”, “YouTube” accounts), we may collect and process your personal data (e.g., full name, social network profile name, pictures, and/or public comments) you provided voluntarily.

2. Grounds for Processing of Personal Data

Your personal data is processed:

Where it is necessary to fulfill our contract with you at your request. Such cases include: i) to provide access to our Services; ii) to process your purchase transactions; iii) to ensure the secure, reliable, and robust performance of our Services and Websites.
When we have a legal obligation to process certain personal data collected from you (e.g., to keep and process records for tax purposes and accounting).
Where you have provided your consent to us. Such cases may include: i) to send marketing communication (unless applicable law permits us to contact you without your prior consent); ii) to communicate with you and manage your participation in Anthracite Technology’s contests, offers, referrals, or promotions. Please note that although Anthracite Technology may also process your personal data for marketing purposes when applicable law permits us to contact you without your separate consent, if you choose not to receive marketing communication from us (i.e., if you opt-out), we will honor your request.
We sometimes may process your personal data under the legal basis of our or third parties’ legitimate interest. Such cases include: i) to properly administer business communication with you; ii) to detect, prevent, or otherwise address fraud, abuse, security, or technical issues with our Services and Websites; iii) to protect against harm to the rights, property, and safety of Anthracite Technology, our users, or third parties; iv) to improve or maintain our Services and provide new products and features; v) to receive knowledge of how our Websites and applications are being used (crash reports, app store reviews, information about the channel from which our app was downloaded, etc.).

3. Data Security

We maintain tight controls over the personal data we collect. Our dedicated IT security team has implemented appropriate physical, technical, and organizational measures to protect information about you against accidental or unlawful destruction or accidental loss, alteration, unauthorized disclosure, or access and against all other unlawful forms of processing:

Physical Measures: We control access to our facilities with access cards. We also use security alarm systems and CCTV. We store devices with personal data information only

. Our payment processing partners process basic billing information for payment processing and refund requests (e.g., date of purchase, payer’s IP address, postal (ZIP) code, credit card owner's full name and credit card information). We also process some of such billing information ourselves (e.g., date of purchase, credit card owner's full name, part of your credit card number, its expiration date) in cases of recurring payments or when you provide your payment details directly to us.

Country details: When making a purchase, we process information on the user’s country the purchase takes place from. This information is necessary for VAT calculation purposes.
Information for payment fraud prevention: To prevent fraudulent payments for the Services, your personal data (such as payer's email address and device information) can be verified by our and/or our payment processing partners' fraud management tools. A payment transaction that is considered high risk may be rejected by us.
Information concerning zero authorization for billing: The purpose of the zero authorization is to confirm that your payment method is still valid, which, respectively, leads to a seamless continuation of your Subscription. No personally identifiable information is collected in this case, apart from the fact that your provided payment method is still valid (or not) and the date of such authorization.
Information related to A/B price testing: The results and/or insights obtained from A/B price testing may be used by Anthracite Technology to optimize its pricing strategies, improve Service offerings, and/or enhance your experience. This may include the collection of data related to your behavior, preferences, or responses to pricing strategies.

Communication data

Email address: We use your email address to: i) send you important updates and announcements related to your use of the Services and Websites; ii) respond to your requests or inquiries; iii) send you offers, surveys, and other marketing content (you can opt-out of those at any time).
Customer support inquiries: We keep the information that you provide to our customer support team that was necessary to resolve the query. Depending on what information is necessary, it can consist of, but not limited to: payment information for customer verification processes, your country name, information of your OS, local application logs, etc.
Communication optimization data: We use various tools to help us optimize our emailing campaigns. These tools may track actions you perform with an email, such as open it or unsubscribe from further communication. We may also be able to see the user device’s operating system (e.g., Windows, Mac, iOS, Android) and country in order to optimize push and email notifications and automatically set the language.
Chatbot: If you contact us via our chatbot on our Websites, in addition to processing your contact information, we will be able to collect your device information and IP address.
Live chat widget: If you contact us via live chat widget, in addition to processing your contact information, we will also process your device information (such as type of the operating system and browser) and IP address. This information is necessary for our support to determine the user's country, prevent abuse, see if the user is connected to our servers, and help our support to process queries faster.

Information collected on our applications and Websites

Service usage: We collect information about specific Anthracite Technology Services and features you use.
Access logs: As most websites on the internet, our Websites collect access logs (such as IP address, browser type, operating system) to operate our Services and ensure their secure, reliable, and robust performance. This information is also essential for fighting against DDoS attacks, scanning, and similar hacking attempts.
Cookies: Cookies, pixels, and other similar technologies are usually small text or image files that are placed on your device when you visit our Websites. Some cookies are essential for our Websites to operate smoothly; others are used to improve Websites’ functionality, analyze aggregated usage statistics to improve Websites’ performance, and for advertising. We also use affiliate cookies to identify the customers referred to our Websites by our partners so that we can grant the referrers their commission. You can check what cookies we use at our Cookie policy.

Referrals data

Information for participating in referral programs: Participation in referral programs maintained by Anthracite Technology requires referrers to submit personal data (e.g., full name, e-mail address, phone number, relationship with the referred party) about themselves and a referred party so that Anthracite Technology could i) reach out to the referred party; ii) contact referrers with regards to their participation in referral programs and/or provision of rewards. It is the referrer's responsibility to abide by applicable privacy laws when disclosing third parties’ personal data to Anthracite Technology, including informing third parties that they are providing referred parties’ personal data to Anthracite Technology and how it will be used and processed. Referred parties may unsubscribe from any future communication at any time. If you believe that one of your contacts has provided us with your personal data and you would like it to be removed from our database, please contact us.

Promotional games data

Information for participating in our promotional games (e.g., sweepstakes, giveaways, contests): When you decide to participate in any promotional game that requires additional personal information, you will be explicitly requested to provide it. The personal data we ask you to provide typically includes your full name, e-mail address, phone number, information about the purchased subscription plan. However, you have the right to refuse to provide such information and cease your participation in the promotional game at any time. In certain cases, we also may share the mentioned data with third parties that help us to organize/coordinate such promotional games. Please carefully review the terms and conditions of each promotional game in which you participate as they may contain specific additional information about the processing of your personal data. If the terms and conditions of such promotional games concerning the treatment of your personal data conflict with this Privacy Policy, the terms and conditions of such promotional games shall prevail.

Social networks data

Account data: For the purpose of managing and administering our profiles on social networks (e.g., “Facebook”, “Instagram”, “Twitter”, “LinkedIn”, “YouTube” accounts), we may collect and process your personal data (e.g., full name, social network profile name, pictures, and/or public comments) you provided voluntarily.

2. Grounds for Processing of Personal Data

Your personal data is processed:

Where it is necessary to fulfill our contract with you at your request. Such cases include: i) to provide access to our Services; ii) to process your purchase transactions; iii) to ensure the secure, reliable, and robust performance of our Services and Websites.
When we have a legal obligation to process certain personal data collected from you (e.g., to keep and process records for tax purposes and accounting).
Where you have provided your consent to us. Such cases may include: i) to send marketing communication (unless applicable law permits us to contact you without your prior consent); ii) to communicate with you and manage your participation in Anthracite Technology’s contests, offers, referrals, or promotions. Please note that although Anthracite Technology may also process your personal data for marketing purposes when applicable law permits us to contact you without your separate consent, if you choose not to receive marketing communication from us (i.e., if you opt-out), we will honor your request.
We sometimes may process your personal data under the legal basis of our or third parties’ legitimate interest. Such cases include: i) to properly administer business communication with you; ii) to detect, prevent, or otherwise address fraud, abuse, security, or technical issues with our Services and Websites; iii) to protect against harm to the rights, property, and safety of Anthracite Technology, our users, or third parties; iv) to improve or maintain our Services and provide new products and features; v) to receive knowledge of how our Websites and applications are being used (crash reports, app store reviews, information about the channel from which our app was downloaded, etc.).

3. Data Security

Physical Measures: We control access to our facilities with access cards. We also use security alarm systems and CCTV. We store devices with personal data information only in locked rooms or cabinets. Our printers are protected by access control measures. A clean desk policy is implemented.

Technical Measures: We use layered defense with firewalls, anti-malware protection, intrusion detection and prevention systems. Our infrastructure is regularly updated and regular vulnerability scans are in place to detect possible vulnerabilities. We have security event and incident management solutions to correlate and investigate signals in security tools. Servers are hardened and automated configuration tools are used to manage them. All workplaces are managed from a centralized endpoint management tool. Data at rest and in transit are encrypted. Encryption protocols are used according to the newest security practices.

Organizational Measures: We adopted information security and data processing policies according to best practices. We have external audits to prove our information security and data processing policies are up to standards. We adopted a constant development culture of security and data protection awareness among our employees (including organizing regular and ongoing training and other awareness activities). We analyze the threat landscape and attack surface and constantly update our security measures. Access to databases containing personal data is granted on a need-to-know basis.

If we detect something suspicious, we will notify you immediately and guide you through steps to stay better protected. However, no company can guarantee the absolute security of internet communications as no technology is completely bulletproof. By using the Services and Websites, you expressly acknowledge that we cannot guarantee the 100% security of personal

data provided to or received by us through the Services and that any information received from you through Websites or our Services is provided at your own responsibility. If you have any reason to believe that your interaction with us is no longer secure, please notify us at user-support@anthracite.tech.

4. Data Retention and Deletion

Anthracite Technology will keep your personal data only as long as necessary to provide you with the Services, or for as long as we have another legitimate ground to do so, but not longer than permitted or required by law. Some of more specific data retention terms are provided below:

Customer billing information and payment details are kept by Anthracite Technology for 10 years from the last payment transaction.
Anthracite Technology will use your email for marketing communication for 1 year after the end of your Subscription or until you exercise your right to opt-out, whichever comes first.

When we no longer have a legal ground to keep your personal data, it will either be securely disposed of, or de-identified through appropriate anonymization means. Anthracite Technology will destroy personal data recorded or stored in the form of electronic files using method(s) that would prevent the recovery of the data.

5. Country-Specific Provisions

For users in the European Economic Area (EEA)

If you are a resident of EEA countries, you can exercise your rights as provided in the European Union's General Data Protection Regulation (GDPR) by contacting us at user-support@anthracite.tech.

For users in California

If you are a California resident, you can exercise your rights as provided in the California Consumer Privacy Act (CCPA) by contacting us at user-support@anthracite.tech. As per definitions in the CCPA, please note that Anthracite Technology does not sell, share, lease, or rent your personal information.

This Privacy Policy outlines the data processing practices of Anthracite Technology and aims to inform you about how your personal data is collected, used, and protected. If you have any questions or concerns regarding this policy or the processing of your personal data, please contact us at user-support@anthracite.tech.